Refund policy

Through purchasing our platform, you agree to provide up-to-date, complete, and accurate acquisition and account information for all transactions made on our website. All information, including your delivery address, email address, credit card numbers, and expiration dates, must be updated so that we can complete your transactions and contact you as needed. If these are not updated accurately and result in delivery issues, Seoulbox holds the right to provide no refund. The customer must ensure someone is present to accept and receive placed orders. If they cannot do so, an alternative address must be presented at the time of order, or the respective local postal services must be contacted and notified with a change of delivery address in ample time to ensure the delivery of the Seoulbox is successful. Seoulbox does not take responsibility for delivery issues due to the absence of a receiver and holds the right to provide no refund or cover dispatching costs.

You may pause/cancel your monthly subscription anytime by logging into your Seoulbox account or contacting us at help@myseoulbox.com and following the instructions in response to your request. The cancellation of a box shipment must be made 3 business days before the next billing date reflected in your Account Settings. This is to reflect time zone differences. If you cancel your subscription less than 3 business days (KST standard) before your next billing date, your cancellation will take effect from the subsequent month, and no refund will be provided. If you cancel, you may use your subscription until your current subscription term ends.

Below are possible reasons for canceling purchases (excluding recurring orders).

- Stolen card

- Payment using your info made on behalf of you by someone else. Without your acknowledgment that the order was made

Since the time between the order and fulfillment is pretty quick and your order may start to process right after the purchase, we cannot offer cancellations due to other reasons, such as changes in mind.